Lexus

Sales Satisfaction Index: 887 (5th)
Customer Service Index: 912 (1st)
Total (CSI+SSI): 1,799

Lexus has seen top ranks in both sales and service since it shook up the business of how luxury cars are sold and serviced when it launched in 1989. Lexus' dealership facilities — and the perks that come with them — are still widely known as the best in the business, while the brand's service department is known to go the extra mile for customers. But Lexus has its weaknesses. AutoPacific's Peterson says that the brand faces a real test with regard to dealership service over the next several years as it continues to expand its model lineup, especially with the upcoming "F" high-performance cars. "When you add a performance line and reach for younger, affluent buyers, they are typically more critical," says Peterson.