Sales Satisfaction Index: 883 (8th)
Customer Service Index: 890 (11th)
Total (CSI+SSI): 1,773
Volvo fell slightly in post-sale customer service for 2006, according to J.D. Power, and this is confirmed with an 11th-place finish in Strategic Vision's overall measure of satisfaction with the dealer experience as well as a 10th-place ranking in AutoPacific's assessment. That said, the brand continues to be regarded highly for the sales experience, with a stable, well-established network of dealerships and service that has arguably become better under Ford's Premier Automotive Group umbrella, despite the pressures of rising sales and an expanding model line.
Thursday, July 31, 2008
Volvo
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