Thursday, July 31, 2008

Volvo



Sales Satisfaction Index:
883 (8th)
Customer Service Index: 890 (11th)
Total (CSI+SSI): 1,773

Volvo fell slightly in post-sale customer service for 2006, according to J.D. Power, and this is confirmed with an 11th-place finish in Strategic Vision's overall measure of satisfaction with the dealer experience as well as a 10th-place ranking in AutoPacific's assessment. That said, the brand continues to be regarded highly for the sales experience, with a stable, well-established network of dealerships and service that has arguably become better under Ford's Premier Automotive Group umbrella, despite the pressures of rising sales and an expanding model line.

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