Jaguar

Sales Satisfaction Index: 912 (1st)
Customer Service Index: 908 (4th)
Total (CSI+SSI): 1,820

Jaguar may be just starting to reinvigorate a conservative, slow-selling model lineup and appeal to younger buyers, but as it stands the brand's dealer experience is tops. Jaguar placed first overall in J.D. Power's combined surveys, with a strong first-place ranking of 912 on the SSI, 21 points above its closest competitor, Cadillac, as well as a closely ranked fourth place on the CSI. "Jaguar has traditionally scored very strong in the dealership facility itself, including the sales process and delivery," says J.D. Power's Gauer. These ratings are backed up by Strategic Vision results, in which rank Jaguar second overall with an especially strong score in the sales process.